Biehl has maintained ISO certification since 1997 and recently passed an external audit which covers our ISO accreditation through 2015. Certified as ISO 9001:2008, we have dedicated staff that is responsible for visiting each office once a quarter to perform an internal audit. Our external audits and accreditation is performed annually.
Customer satisfaction is directly dependent upon a working philosophy incorporating goals and objectives which support the commitment of Biehl to provide its Principals with services that continuously meet their needs and exceed their expectations.
- Biehl aims to remain a leading Shipping Agency in the U.S. East and Gulf Coast region by continuous improvement and innovation, serving Principals from all over the world.
- The Company is totally committed to achieving the highest management standards with particular emphasis on efficiency, reliability, experience and trust.
- High standards of work are achieved through operation of a quality system which meets the requirements of the International Quality Management Standard, ISO 9001:2008.
- Quality is the responsibility of everyone working on behalf of Biehl. Compliance with the policy, procedures, instructions, rules and regulations is mandatory and binding upon all employees.